Shipping Policy

LAZO Logistics provides air freight, ocean freight (FCL & LCL), road freight, express courier and multimodal shipping, with end-to-end customs clearance and warehousing options.

Shipments must be booked in writing. A confirmation is issued once cargo readiness, documentation and payment terms are agreed.

Customers are responsible for providing accurate commercial invoices, packing lists, HS codes, certificates of origin and any product-specific licences before pickup or departure.

Cargo must be properly packed and labelled for the chosen mode of transport. We can advise on packaging requirements, particularly for fragile, hazardous or temperature-sensitive goods.

Express courier: 1–5 business days. Air freight: 3–7 business days. Sea freight: 14–45 days depending on lane. Transit times are estimates and may vary due to customs, carrier or force majeure events.

We handle export and import customs on your behalf when appointed. Duties, taxes and government fees are payable by the importer unless otherwise agreed.

All-risk cargo insurance is available and strongly recommended. Standard carrier liability under international conventions is limited and may not cover full cargo value.

Customers must ensure cargo complies with origin, transit and destination regulations. We reserve the right to refuse carriage of any prohibited or undeclared dangerous goods.

Door-to-door delivery is available on most lanes. Proof of delivery (POD) is issued upon successful handover at the consignee's address.

Any loss or damage must be reported within 7 days of delivery, with supporting evidence. Claims are processed in line with applicable transport conventions and insurance terms.

Operational questions: info@lazologistic.ae or WhatsApp +971 52 508 1308.